Effective Date: January 2, 2026
Golden State Water Heaters (“we,” “us,” or “our”) operates https://goldenstatewaterheaters.com (the “Site”). Your privacy matters — this policy explains what information we collect, how we use it, your choices, and how we protect it.
By accessing or using the Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information you voluntarily provide, such as when you contact us, request a quote, call for service, or fill out a form. This includes:
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Contact details: Name, email address, phone number, mailing address.
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Service information: Service address and details related to your request or inquiry.
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Communications: Text or voice messages you send through the Site or indirectly (e.g., email, phone).
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Technical data: IP address, browser type, pages visited, date/time stamps, and other analytics collected through cookies and similar technologies.
This data helps us respond to your inquiries and improve your experience.
2. How We Use Your Information
We may use your information to:
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Provide, operate, and improve our services and Site
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Respond to your questions or service requests
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Process quotes, scheduling, invoices, and follow-ups
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Send updates, promotions, or customer service messages
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Comply with legal requirements
We do not sell your personal information to third parties.
3. Cookies & Tracking
We use cookies and similar tools (e.g., Google Analytics) to understand Site usage and improve functionality. You can adjust browser settings to disable cookies, but this may affect Site features.
4. Sharing Your Information
We may share your information with trusted service providers when needed to:
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Host and maintain our Site
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Process forms or messages
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Deliver email communications
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Provide analytics and marketing support
We require these partners to keep your data secure and only use it for the purposes we specify.
We may also disclose information if required by law or to protect our rights.
5. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Your rights include:
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Right to know: What personal information we collect, use and disclose
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Right to access: A copy of your personal information
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Right to delete: Request deletion of your personal information
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Right to opt-out: Opt out of the sale of personal data (we do not sell your data)
To exercise these rights, contact us as specified below. We will verify your request before responding.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no system is 100% secure; you acknowledge that absolute security is not guaranteed.
7. Children’s Privacy
Our Site is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe we have collected information from a minor, contact us so we can remove it.
8. Changes to This Privacy Policy
We may update this policy occasionally. The new version will be posted here with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or request data access or deletion:
📧 Email: info@goldenstatewaterheaters.com
📞 Phone: (626) 824-2867